Returns & refunds

Want to return an item? Here you will find all the information on the process. The legally binding provisions can be found in our withdrawal policy.

14-day right of withdrawal for private customers

As a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The period begins on the day on which you or a third party named by you took possession of the goods.

Important for cosmetic and hygiene products

For reasons of health protection and hygiene, sealed goods cannot be returned if the seal has been removed after delivery. This applies in particular to cosmetic, care and hygiene products.

Please therefore only return unopened and undamaged items in their original packaging. Your statutory rights in the case of defective goods remain unaffected.

How your return works

1. Register your return
   Please register your return in advance by email at kundenservice@akbaskosmetik.de. Please state your order number and the items concerned. Alternatively, you can request the return directly in your customer account under "Orders".
2. Wait for confirmation
   We will review your request and confirm the return by email. This allows us to assign your parcel more quickly when it arrives.
3. Pack and stamp the parcel
   Pack the goods securely – ideally in the original box. Include a note with your order number. Post the parcel at a DHL branch, a Packstation or online via DHL online franking.
4. Refund
   Once we have received and checked the goods, we will refund the purchase price using the same payment method you used for the order.

Return shipping costs

You, as the customer, bear the direct costs of returning the goods, unless expressly agreed otherwise. Please send parcels with sufficient postage – unfortunately we cannot accept parcels sent without postage.

The situation is different for justified complaints: if the goods are defective or we delivered the wrong item, we will of course cover the return shipping costs. In this case, please contact us in advance.

Return address

Akbas Kosmetik GmbH
Am Springborn 1, Halle 6/7
51063 Cologne
Germany

Note for salon and business customers

The statutory right of withdrawal applies exclusively to consumers. For orders placed in the course of a commercial or independent professional activity, there is no right of withdrawal. Of course, your statutory warranty rights in the event of defects remain unaffected – if you have any problems, just get in touch.

Defects, transport damage and warranty

Please check your delivery on receipt. If a parcel is visibly damaged, please have the damage documented by the delivery driver if possible and contact us.

The statutory warranty applies to defects. In addition, our products are subject to the respective manufacturer's warranty, unless stated otherwise. The warranty does not cover modifications to the product, deformation or damage caused by improper use.

Questions about your return?

Our customer service will be happy to help:
Email: kundenservice@akbaskosmetik.de
Phone: +49 (0) 177 1654176
Availability: Mon–Fri, 08:00–17:00